Economic Validation: Analyzing the Economic Benefits of Moving from SAP ERP HCM to SAP SuccessFactors Solutions • Improved Business Agility and Enablement – The benefits of using SAP SuccessFactors helped to modernize the business, providing faster adoption of innovation, improved business agility and decision- making, and cost savings. • Unique SAP Advantages – SAP provides unique advantages to organizations modernizing from SAP ERP HCM to SAP SuccessFactors that cannot be delivered by alternative HR technology providers. Improved Experience for all Employees SAP SuccessFactors is designed to optimize the user experience and provide customers’ employees with a unified, self-service platform that was easy to access and simple to use. Customers reported that they were able to provide an optimal employee experience through: • Improved ease of access: SAP SuccessFactors customers reported that their employees were able to access all the information that was important to them, including payroll, compensation, development, and training, far easier than they were able to previously. Employees, managers, and HR users could access the self-service portal 24/7 from any device and from “SAP SuccessFactors has improved the any location, without having to install software and experience for our employees, who now without any of the painful and complex access have access to better tools, more dependencies that used to exist. information, and expanded learning Customers reported that employees could access opportunities.” services up to 93% faster to submit and complete (All quotes in this report are from ESG’s required actions in only a few minutes versus the 30 interviews with SAP SuccessFactors customers) minutes or more it took previously through telephone calls and paper forms supported by a manual data entry process with their former SAP ERP HCM solution. • Improved end-user engagement: SAP SuccessFactors provided employees with a single platform to access all the information that they required, including pay, vacation, benefits, org charts, training, etc., all in one place. The easy self-service processes reduced the need to locate and manage telephone numbers, emails, links, and login information and “search and find” the latest physical forms and resources. By making this information available to employees in a central self-service portal and with a more human- friendly experience, customers reported far greater employee engagement. Customers estimated that SAP SuccessFactors helped increase the use of employee services and made employees less likely to delay transactions. Customers estimated that they felt that these time savings also contributed to a small improvement in overall employee productivity. • Improved transparency for employees: SAP “Our employees are now much more SuccessFactors provided individual end users with engaged and are less likely to delay more transparency around their compensation, making necessary changes because it is performance and goals, job requirements, pay, so much less complex now.” vacation, and diversity and inclusion. Since making the switch, organizations felt that they now had more empowered and knowledgeable employees. The employees felt that the company cared more about them and was better aligned with their own values. This could lead to improved employee retention. • Improved employee collaboration: One customer we interviewed reported that the SAP SuccessFactors portal helped to improve collaboration between employees, HR, and management. Employees felt more connected to their company and to other employees, and HR felt like they were able to better offer employee 6