Economic Validation: Analyzing the Economic Benefits of Moving from SAP ERP HCM to SAP SuccessFactors Solutions services and provide them with the information that they required. In addition, HR received more positive and constructive feedback. More Efficient HR and IT Operations SAP SuccessFactors provides a cloud-based unified platform that helps to reduce the operational complexity of providing employee-related services, helping to reduce the dependency on IT and security teams and making HR teams more efficient and empowered. Customers reported efficiency improvements provided by: • A single global HR platform for all operations: SAP SuccessFactors removes the burden on IT organizations and developers to administer and support the HR platform and gives the power to HR teams to completely manage a single system of record for all organizational activities pertaining to employees. Most of the HR organizations that we spoke with felt that they now had a greater understanding of and influence over the platform and operations. “Before we had multiple SAP instances • Cloud-native flexibility and simplicity: SAP in different countries. With the SuccessFactors is a cloud-native application that can SuccessFactors cloud-based solution we be accessed and administered completely by HR have one integrated system. The process through an internet browser. The greatly improved is easier from recruitment to payroll. and intuitive user interface made it easy for HR With one system we can have a better teams with no development experience to deploy and view of the whole company and manage most modules. 2 standardize globally.” Customers felt that the platform was also more secure, with the added benefit of a lower impact of security and compliance audits versus their on-prem deployments, as a majority of the certification is handled by the cloud providers. Organizations reported that they were able to free up IT teams, security teams, and developers to focus on supporting other areas of the business. Some teams chose to partner with managed services to help them cost-effectively customize and administer advanced functionality on the platform, while others reported freeing up the 3 full-time employees who used to support the hardware, databases, and security functions. • Less time spent organizing HR information and functions: By having all employee-related “SAP SuccessFactors allows us to be so information available in one place (SAP much more efficient that we were able to SuccessFactors Employee Central), HR teams were double the number of employees that our able to gain visibility into and quickly access all the team provides services for without information that was needed, including organizational increasing headcount (a 100% charts, positional information, roles, responsibilities, Improvement in operational efficiency).” etc. Customers reported that there was less HR time wasted collecting, compiling, and correlating information across different interfaces, resulting in greater HR operational efficiency. On average, teams reported that SAP SuccessFactors allows them to provide services for twice as many employees without having to increase the HR team headcount—a 100% improvement in operational efficiency. • Streamlined HR workflows: Moving to SAP SuccessFactors provided the opportunity for HR teams to redesign their processes away from being reliant on reactive manual operations and data entry toward providing proactive self-service operations, efficient reuse of entered data, and automated and streamlined workflows. 2 Source: SAP SuccessFactors Customer, Financial Services Company (source: TrustRadius) 7